f22 Privacy Policy
This document describes in detail how your personal information is collected on the f22 platform, the purposes for which it is used, and how securely it is stored.
Important Notice: This privacy policy applies to the use of the f22 website and services. By registering on the site or using the services, you are considered to have agreed to the terms of this policy. Along with reading this policy, please also review our Terms and Conditions, as they set out the overall agreement governing use of the platform.
Introduction and Scope
f22 is an online betting and casino platform that provides services to users in Bangladesh. We place the highest priority on our users' privacy. This privacy policy ("Policy") applies to the f22 website (https://f22-bet.cam), mobile applications, and all of our digital services.
"Personal information" as used in this policy means any information that can directly or indirectly identify a specific individual. The information we collect is used only for defined purposes and is never sold to any third party. f22 believes that transparency and accountability are the foundation of a secure digital environment.
This policy may be updated from time to time. Registered users will be notified by email or through the platform of any significant changes. Continued use of the site after any changes will be treated as acceptance of the revised policy.
What Information We Collect
2.1 Registration and Account Information
When opening an account on f22, you are required to provide certain information. This information is necessary to verify your identity and keep the service secure:
- Full name and date of birth (for age verification — the site's services are for users aged 21 and above)
- Email address and mobile number
- Username and password chosen by the user
- National ID or passport number (where verification is required)
- Mobile banking number for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
When you use the f22 website or app, certain information is collected automatically. This is for technical requirements and improving service quality:
- IP address and device type
- Browser version and operating system
- Time spent on the site, pages visited, and links clicked
- Login date, time, and session information
- Data collected through cookies and similar tracking technologies
2.3 Transaction and Financial Information
The date, time, amount, and method used for each deposit and withdrawal are recorded. Gaming activity history — bets placed, results received, and bonus usage details — are also recorded. This information is necessary for financial accountability, fraud prevention, and responsible gaming monitoring.
Purpose of Information Use
f22 uses the information collected only for the following purposes. It is not used beyond these:
3.1 Account Management and Service Delivery
Your information is used to manage all operations including creating and verifying your account, maintaining login security, processing deposits, and completing withdrawal requests. For transactions through bKash, Nagad, Rocket, or Upay, only the minimum necessary information is shared with the relevant mobile banking provider.
3.2 Security and Fraud Prevention
Both automated methods and manual review are used to detect unauthorised access, attempts to create multiple accounts, and suspicious financial transactions. Our SSL encryption system keeps all transaction data secure.
3.3 Customer Support
Your account information and communication history are used to assist in resolving your issues through 24/7 live chat and email support. Our support team provides service in Bengali and English.
3.4 Service Improvement
We analyse anonymous or aggregated usage data to improve platform functionality, game selection, and user experience. No individual is identified separately in this analysis.
3.5 Regulatory Compliance
Certain information must be retained to comply with age verification, anti-money laundering (AML) regulations, and other applicable rules.
Sharing Information with Third Parties
f22 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions.
- Game Providers: Studios such as Pragmatic Play, Evolution, JILI, and PG Soft whose games run on the f22 platform — for gameplay verification and RTP auditing.
- Legal Authorities: Information may be disclosed to authorities on the basis of a court order or valid legal process.
- Fraud Prevention Services: Specialised technology partners for account security and money laundering prevention.
Before sharing information with any third-party partner, a data protection agreement with them is mandatory.
Cookies and Tracking Technologies
Cookies are used on the f22 website. Cookies are small text files stored in your browser that improve service functionality and user experience. The types of cookies we use:
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens, and ensuring core functionality. They cannot be disabled, as the site's basic operations depend on them.
5.2 Analytical Cookies
Analytical cookies are used to understand how users navigate the site. This information is collected anonymously and used to improve the service.
5.3 Cookie Controls
You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause many features of the f22 platform to not work properly.
Data Storage and Security
f22 follows the highest industry standards to protect your information. Our security measures include:
- Securing all data transfers through SSL (Secure Socket Layer) encryption
- Keeping sensitive data stored on servers in encrypted form
- OTP-based two-factor verification for account access
- Regular security audits and vulnerability testing
- Access controls — only authorised staff can access specific data
6.1 Data Retention Period
Information for active accounts is retained until the account is closed. After account closure, financial transaction records are kept for the period required by applicable law. Beyond that, data is securely deleted or anonymised.
User Rights
As a user of f22, you have certain fundamental rights that we respect:
7.1 Right to Access Information
You may at any time request to view the information stored in your account and receive a copy of it. This request can be made through the support channel.
7.2 Right to Correct Information
You have the right to request correction of any inaccurate or outdated information in your account. Correction of key details such as name or date of birth may require identity verification.
7.3 Right to Delete Information
Along with a request to close your account, you may also apply to have your personal information deleted. However, some information may need to be retained for a defined period due to legal obligations.
7.4 Responsible Gaming and Self-Exclusion
If you are concerned about your gaming habits, you can use the self-exclusion and limit-setting options described on f22's responsible gaming page. Once these measures are applied, the relevant information is stored securely to ensure your protection.
Protection of Minors
All f22 services are for individuals aged 21 or above only. Minors are not permitted to open accounts, and no information relating to them is knowingly collected. If any user is confirmed to be under 21, that account will be closed immediately and the collected information will be deleted.
If parents believe their child has opened an account on f22, please contact our customer support team promptly — we are available 24/7 to help.
International Data Transfers
f22 may process some data on servers outside Bangladesh. In such cases, appropriate agreements and technical measures are in place to protect the data. The standards of this privacy policy are maintained in any international data transfer.
When game provider companies (such as Evolution, Pragmatic Play Live, and PG Soft) process gameplay data, they do so under their own data protection policies. f22 shares only the minimum information necessary for operational services with these partners.
Contact and Complaints
If you have any questions about this privacy policy, requests to correct information, or complaints, please contact f22:
- Email: [email protected]
- Live Chat: Available 24/7 on the website or app
- Language: Support is provided in Bengali and English
Our goal is to resolve any complaint promptly and fairly. To learn more about f22, visit our About Us page.
Policy Changes and Updates
f22 reserves the right to review this privacy policy and update it in light of changes to the service or legal requirements. The "Last Updated" date at the top of the page will be updated with each revision.
For significant changes, registered users will be notified by email or platform notification 30 days in advance. To understand the legal matters connected to this policy, please read our Terms and Conditions.
Disclaimer: This policy applies only to the f22 website and services. For external links or third-party services, their own privacy policies will apply. f22 is not responsible for the privacy practices of third parties.